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How we protect your information on draw macau

When you open an account with us, your personal data and payment details are encrypted and stored securely.

Account data encryptedPayment info protectedYour access rights explained
draw macau How we protect your information on draw macau
REACH US ANYTIME

How to request changes to your data

Live chat support Open a chat from inside your account lobby or our homepage. Our team in Medan is available 09:00–23:00 every day to help you update, export or delete your personal information.
Email your request Send a message to [email protected] with your account username and describe what you need. We respond within 24 hours and guide you through the verification process.
Account settings portal Log in, go to Profile > Privacy & Data, and download your full personal record, update your contact details or request permanent account deletion with one click.
HOW WE PROTECT YOU

Data security and retention on draw macau

Encryption standard

All data moving between your device and our servers uses TLS 1.3 encryption. Payment information from DANA, OVO, GoPay and QRIS transactions is encrypted at rest and never exposed to our game servers.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to track which games are popular. You can disable non-essential cookies in your browser settings without losing access to your account or withdrawal features.

Account access verification

Before we process a data deletion or email change, we verify your identity by sending a confirmation link to your registered email. This two-step check prevents unauthorized changes even if someone gains access to your password.

Data retention schedule

We keep your account data for as long as your account is active plus two years after closure. Transaction records (deposits, withdrawals) are retained for seven years to comply with financial reporting rules.

Third-party data sharing

We never sell your data to advertisers or brokers. Payment processors, cloud hosts and fraud-detection services see only the minimum data needed to complete their job, all under strict confidentiality agreements.

Dispute and complaint channel

If you believe your privacy has been violated, contact our Data Protection Officer at [email protected]. We investigate all complaints within 14 days and respond with our findings and any corrective action taken.

Your data rights and responsibilities

Yes. Log into your account, go to Profile > Privacy & Data, click Export My Data, and we'll prepare a file containing all information linked to your account. You'll receive it within 48 hours via email. Semarang players and all other regions can use this feature.

Your account profile, login credentials and game history are deleted immediately. We keep transaction records for seven years as required by financial law. After that, all your data is permanently removed from our systems.

Yes, we log which games you open, how long you play and your bet amounts so you can see your history inside your account. This data helps us detect unusual activity. You can request this history be deleted once your account is closed.

No. We never store your payment credentials or full account numbers. We receive only a transaction confirmation from your payment provider. Your wallet details remain with DANA, OVO, GoPay or QRIS, not on our servers.

Absolutely. Open your account settings, go to Notifications, and uncheck promotional emails. You'll still receive critical alerts about account security, login attempts and withdrawal confirmations.

We use encryption, require password verification before any data changes and send confirmation emails for sensitive requests. If you notice unusual activity, log out all sessions from Profile > Security and change your password immediately.

This policy is governed by the laws of the jurisdiction where draw macau operates. Where local law permits, we apply strict data protection standards. Your rights depend on local law in your region.